professional services

As professionals / consultants, what are the essentials we need to be able to deliver a 1st class client service?

1. A laptop
2. An internet connection – most coffee houses have wifi these days
3. A mobile phone – iphones now available in Tesco…
4. Skype for free calls / videoconferencing over the web
5. Some occassional (e.g. serviced) office space – although you should be aiming to spend the majority of your time with clients or working on the fly / out of coffee houses (see 2 above)
6. A Flip camera for (those all important) testimonials and to capture training points and thoughts
7. Google Documents and or Zoho for web services e.g. spreadsheets, word docs etc
8. Basecamp for project management
9. GoToMeeting for conducting meetings where you want to show what’s on your screen online
10. A blog for PR and to demonstrate expertise e.g. wordpress, typepad etc

If we’re honest, what else do we really need?

{ 0 comments }