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Just think….. if you (+ your team) could do one thing to reach out to clients and targets every day.  Or even every week. What difference could this make to your Firm?

All it takes is: Just one thing.

A client touch. An interaction with a target. For example:

  • An email invite for coffee – “Hi + coffee”.
  • Popping a relevant marketing flyer in the post or out via email.
  • A call to say “Hi”.  No agenda.  No requests.  Just thinking about your client.
  • Adding contacts via LinkedIn. (+ getting back in touch)
  • Registering for a networking event. (+ attending)
  • Checking newsfeeds for recent articles on your clients and targets.  A reason to get in touch.  To say “congratulations” or “disappointed to hear…how can we help?”.
  • A quick search through Twitter for mentions of your specialism and (ideally) cries for help.  (Use advanced search option to restrict to UK search results.)  Tweet with offers of help if you can.
  • Picking up the phone to a client for a quick update chat.
  • A congratulatory note to a local company that won that recent award.
  • Reconnecting with old colleagues or Uni friends – search on LinkedIn.
  • Seek feedback from clients on your service so far – where good, seek referrals; where bad, address pronto.
  • Ensure you have a coordinated calendar of Firm events – fire out invites (in good time).
  • Think of old clients.  Ex clients.  Near misses on tender lists and proposals.  Those that said NO… now it might be a YES.
  • Write an article.  Something that can demonstrate your expertise and keep your name front of mind with clients and targets – post online or submit to local papers.
  • Say Thanks to your long-term clients.  Appreciate them.  Cherish their loyalty.

Monday Morning Focus: Review the above list.  Add to it by all means but make sure that you do a least one thing today and every day.  Share with your team.  At the very least do one thing every week.  Keep it going and enjoy the results.

Remember, all it takes is just one thing.

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If you want to maintain your existing client base and build your accountancy practice further you’ll need to get out of the office (more).

Here are some suggestions:

  1. “Hi + Coffee” – Ping a note to your clients and get out there for a brief business catch-up.  Half an hour over a coffee. No agenda necessary.
  2. Sift through the local papers, LinkedIn and business press for local networking events.  Most accountants hate the thought of “networking” but needn’t – just be the real, authentic YOU and not some lunatic sales person.  Arrange a follow-up meeting if you hit it off and only then need you start talking business.
  3. Never (ever) get to a client’s accounting year end without having had a Pre-Year End Planning Meeting.
  4. Find relevant trade exhibitions and attend them.  Make sure you exhibit at trade shows that are key target markets.  Your clients expect to see you there.
  5. Take each client out to lunch at least once in a while.  A chance to talk in relaxed surroundings.  A chance to deepen your relationship.  They will appreciate it – and so will you over the long term when you still have happy (loved) clients years later.
  6. Ask for speaking gigs.  An opportunity to demonstrate your sector and / or technical expertise to clients and targets alike.
  7. Don’t ignore multipliers or introducers.  Get out for a coffee, lunch or dinner.  Maintain and develop relationships for the longer term.  You never know when that elusive big ticket project or deal may drop….
  8. If nothing else, get out of the office for some fresh air, a walk and some time away from the office to observe and reflect.  Just 10 mins time out can clear the mind and help return your focus.
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Marketing by doing cool stuff

22 November 2009

You can market your brand and pay hard cash for the privilege.  Or you could develop cool services and do cool stuff for clients and society and let this do the marketing for you.
This is the choice.  (+ the challenge).